Shipping policy

Shipping Policy

United States

  • All orders ship via FedEx, fully insured in transit, with an adult signature required. FedEx will not leave packages at the door. It makes up to three delivery attempts, or can hold the package at a staffed FedEx location for up to 5 business days (photo ID required).
  • If FedEx isn't able to complete delivery after its attempts and the package comes back to us, we'll gladly reship it as soon as we've confirmed a convenient delivery time with you. Because every shipment is fully insured, a shipping fee applies each time a package needs to be sent out again. We truly appreciate your help in making sure someone is available to sign.
  • We cannot ship to P.O. boxes, APO/FPO addresses, lockers, or retail pickup points such as Walgreens or Office Depot.
  • Before anything ships, we email you from admin@distinctivegem.com to confirm your address and a convenient delivery time.

Production and delivery timelines

  • In-stock diamonds ship once your order is confirmed and your delivery details are verified.
  • Custom-cut diamonds take about 6–8 weeks to produce. If you have a firm date, plan on more than two months.
  • Engagement rings and custom jewelry: about 3 weeks through our Stuller manufacturer, or 8+ weeks through our Master Bench. Allow at least one month from first conversation to finished ring, including design approval. Changes made during production add at least one week.

Home viewing

We don't meet in person, but we can ship diamonds to you to view at home. You pay in full and have up to two weeks to look them over. If the diamond is lab-grown and you're getting a setting from us, viewing shipping is free; otherwise we'll calculate shipping for you.

International

  • International orders are handled case by case, so please email admin@distinctivegem.com first.
  • Insured FedEx international shipping is $150. Delivery usually takes 1–7 business days.
  • You are responsible for all VAT, duties, and import fees. We provide AUSFTA and NAFTA paperwork where it applies.
  • We can't accept returns or exchanges from outside the United States.

Insurance

Your package is insured until you sign for it. After delivery, we recommend insuring your jewelry, for example through Jewelers Mutual or your homeowner's policy. If you send us your own stone to set, we insure it in transit only.

Questions? Contact info@distinctivegem.com.