General
Do you have a storefront?
We are an online business only with no storefront however we offer to ship any diamonds you'd like to your residency for in-person viewing. In this case you pay in full for whatever you would like to see, and you have up to two weeks to view them in whatever way you want. If the diamonds in question are lab grown and you are getting a setting with us, you will not be charged for any shipping fees. If this is not the case, some shipping fees will apply, and we will calculate that for you.
How long does this whole process take?
For the loose diamond, we locate your best option within one week. If you are getting the ring with us also, add on 2-3 weeks. If you want us to have the ring made by our master bench, prepare for at least two months. We highly recommend that you leave buffer time if you are going to plan a proposal. Also, please do let us know when you need the ring in your hands so we can help you get it on time.
From there we ship the ring to you overnight insured signature required. You get a tracking # for this.
How does insurance work?
Your package is insured up until the moment you sign for it. After that, it is up to you to get insurance. Many people will put this new purchase under homeowners' insurance. We recommend Jewelers Mutual for insurance.
What forms of payment do you take?
We accept all payment including Zelle, Venmo, PayPal, bank wire and major credit cards. If you want to pay with your own credit/debit card you will check out and click the PayPal button under "express checkout" right at the top, then you will see the link where you can pay with debit or credit card. If you want to pay by wire transfer or Zelle, you will scroll down and choose "Bank Deposit". Please note that we will not ship anything to you until we have coordinated with you via email.
Do you offer a payment plan?
Yes 6 months interest free through PayPal. Click here.
Is there a discount if I pay cash?
On mined diamonds yes.
Do you ship anywhere?
In the US, yes. Outside of the US, please email admin@distinctivegem.com as it is a case-by-case situation.
For more information regarding refunds & shipping see our policies.